Troubleshooting Forget-me-not installation issues

Forget-me-not was installed successfully, but there is no Forget-me-not ribbon / menu in Microsoft Word or PowerPoint

Check the following:

  • Microsoft Word add-in: if you have just installed Forget-me-not and Microsoft Outlook was running during installation, close Microsoft Word and Outlook and then re-open Microsoft Word.
  • Follow the post-installation instructions.
  • Check that your virus scanner does not block Microsoft Word add-ins.

Uninstall.log not found! Uninstallation cannot proceed!

This error is caused by the fact that Uninstall.log file, which is created during automatic installation, cannot be found in the program's directory, which is usually:

  • Windows Vista or newer version: C:\Users\<your_user_name>\AppData\Local\Forget-me-not
  • Windows XP or earlier version: C:\Documents and Settings\<your_user_name>\Local Settings\Application Data\Forget-me-not