Privacy policy

Effective September 26, 2019. Last Revised September 30, 2019.

This document explains how TransTools website ("the Website", "we" or "us") collects and uses information about you when you use the Website or when you interact with us or receive a communication from us by other means.

What we collect

Information you provide to us

We collect information you provide to us directly when you use the Website. This includes:

  • User account information. In order to communicate with us on the Support Forum, you must create an account by providing your name, username, email address and password. Your username is public, and it doesn’t have to be related to your real name. We also store your user account preferences and settings.
  • Content you submit to the Website. We collect the content you submit to the Website. This includes posts to the Support Forum, comments to posts on the Blog, and messages you send to us via the Website. Your content may include text, links, images, animated GIFs and videos.
  • Subscription information. We collect your name and email address supplied when you subscribe to TransTools Newsletter or Blog updates.
  • Transactional information. If you purchase software products from us (e.g., TransTools, TransTools+, Term Morphology Editor), we will collect certain information from you, including your name, address, contact information including your email address, and information about the software product you are purchasing. The software products are sold by MyCommerce that acts as our reseller, so please refer to MyCommerce Privacy Policy for more information about how payment and other information is processed and stored.
  • Other information. You may choose to provide other information directly to us. For example, we may collect information when you fill out a form, request customer support or otherwise communicate with us.

Information we collect automatically

When you access or use the Website, we may also automatically collect information about you. This includes:

  • Log and usage data. We may log information when you access and use the Website. This may include user-agent string, web browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, and the requested URL.

How we use information about you

We use information about you to:

  • Provide, maintain, and improve the Website.
  • Research and develop new features for our software products.
  • Send you important notifications about our software products, updates, security alerts, and other support and administrative messages.
  • Provide technical support.

How information about you is shared

When you use the Website, certain information may be shared with other users of the Website. For example:

  • When you submit content (e.g. when you submit comments to posts on the Blog, start a new topic on the Support Forum, or submit a reply to a Support Forum discussion), any visitors of the Website will be able to see that content, the username associated with the content, and the date and time when you originally posted the content.
  • When other users view your profile on the Support Forum, they will be able to see information about your activities on the Website, such as your username, previous posts to the Support Forum, your rank on the Support Forum, last login date/time, and time zone and registration date from your user profile.

Your choices

As a user of the Website, you can choose how to protect and limit the collection, use, and disclosure of information about you.

Accessing and changing your information

You can access and modify certain information about you through the Website. This includes your account on the Support Forum and your subscriptions to TransTools Newsletter and the Blog.

Deleting your account on the Support Forum

You may delete your account on the Support Forum at any time. When you delete your account, your profile will no longer be visible to other users and unlinked from the content you posted under the account. Please note that the posts you submitted prior to deleting your account will still be visible to other users unless you first delete the specific content. We may also retain certain information about you as required by law or for legitimate business purposes after you delete your account.

Unsubscribing

You may unsubscribe from TransTools Newsletter and Blog updates at any time using the controls offered in any emails you receive through these subscriptions.

Other information

Information security

We take measures to protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction.

Data retention

We store the information we collect for as long as necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Contact us

If you have any questions about this Privacy Policy, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by submitting a message via the contact form.